Hospital Policy Form

  • At Thornton Animal Hospital, we will do our best to ensure the highest quality care for your pet. We try to provide optimal care and use the highest quality veterinary medicine available. Our personable staff is passionate about what they do, and you can be assured that your pet will receive only the finest care. In order to facilitate this high quality care, we have adopted the following financial and payment policies. By allowing us to provide care for your pet, you agree to abide by these policies.
  • Surgical and Non-Routine Care Policies:

    With surgical, emergency, and non-routine medical treatments, costs can become a concern for pet owners. We at Thornton Animal Hospital will do our best to provide you with estimates that can help you anticipate costs for these procedures. However, note that an estimate is not a “set-in-stone” price, and expenses could be more or less than estimated. Surgeries and dental procedures can be costly to pet owners, especially when unplanned. Because of this, our policy is to collect 50% of the estimated cost of the procedure when you drop your pet off at the hospital. The remainder is to be paid at time of pick-up before discharging the pet.
  • Routine Care Policy:

    Routine procedures including annual and recheck exams, vaccinations, routine laboratory tests, x-rays, prescriptions, food, and pet supplies must all be paid in full at the time these services are rendered.
  • Emergency Care Policy:

    We understand that unplanned medical emergencies such as accidents or sudden illnesses do occur and may be difficult to pay for at the time of service. Based on our history with the client, the costs involved, and in our sole discretion, we may extend full or partial credit terms or payment plans to the client, in which event a written credit agreement must be signed by both parties. Any credit extended or payment plan will cover ONLY those goods and services provided by Thornton Animal Hospital, and will NOT include goods or services rendered to the client through referrals, specialists, or other hospitals. All credit agreements will require that at least fifty percent (50%) of the estimated costs must be paid at the time of the service, and the remaining balance must be paid within one (1) month. Until this balance has been paid in full, any additional goods and services purchased must be paid for at the time services are rendered. If payment is not received by the one (1) month payment deadline, a finance charge will be applied to the outstanding balance as specified in the credit agreement, and the account may be referred to our attorneys for collection.
  • Returned Check Policy:

    In cases where checks are accepted, if a check is returned from the bank due to insufficient funds there will be a thirty dollar ($30.00) service charge applied. You will be notified, and the original check amount including the service charge must be paid in full immediately by cash or credit card only. A late-fee penalty of twenty-five dollars ($25.00) will be added if not paid within five (5) days of the returned check, and any unpaid balances that are left unpaid may be referred to our attorneys for collection, or to the Worthless Check Division of the Lee County District Attorney’s Office. After two (2) returned checks, we will only accept cash, credit cards, or a cashier’s check as payment for future goods and services.credit agreements will require that at least fifty percent (50%) of the estimated costs must be paid at the time of the service, and the remaining balance must be paid within one (1) month. Until this balance has been paid in full, any additional goods and services purchased must be paid for at the time services are rendered. If payment is not received by the one (1) month payment deadline, a finance charge will be applied to the outstanding balance as specified in the credit agreement, and the account may be referred to our attorneys for collection.
  • Interest and Cost of Collection:

    With respect to ALL unpaid balances due, the client agrees to pay interest thereon at the rate of 1.5% per month, or the highest rate permitted by law, whichever is greater, until the outstanding balance is paid in full. In the event we have to refer an unpaid account for collection, the client agrees to pay all costs of collection which we incur, including reasonable attorney’s fees, costs, and expenses.plan, the balance may be referred to our attorneys for collection.
  • Disputes:

    We will work diligently to resolve all disputes over amounts due for goods and services. If such disputes cannot be informally resolved, the client and Thornton Animal Hospital consent to the exclusive personal and subject matter jurisdiction of the State Courts of Lee County, Alabama, and agree that venue in such Courts is proper for any dispute arising out of the provision of goods and services to the client, or payment therefor.